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Customer Service Advisor

2 weeks ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $54,000 - $61,200
Customer Experience Representative

We are seeking a skilled Customer Experience Representative to deliver exceptional service and make a lasting impact. This is an exciting opportunity for those who thrive in fast-paced environments and have a passion for customer satisfaction.

About the Role:
  • To address phone inquiries with professionalism and expertise, ensuring seamless communication and resolution of customer issues.
  • Utilize strong communication and problem-solving skills to satisfy customer needs, providing tailored solutions and exceeding expectations.
  • Deliver outstanding customer experiences through phone interactions, leveraging knowledge and skills to resolve complex issues efficiently.
Key Responsibilities:
  • Provide top-notch customer service by addressing concerns, answering questions, and resolving issues promptly and professionally.
  • Collaborate with internal teams to share knowledge, best practices, and innovations to drive customer satisfaction and loyalty.
  • Maintain accurate records of customer interactions, ensuring data integrity and facilitating efficient issue resolution.
Requirements:
  • Australian citizenship or relevant work authorization.
  • Prior experience in customer-facing roles, with a proven track record of delivering excellent service.
  • Exceptional communication and problem-solving skills, with the ability to work under pressure and adapt to changing situations.
Why Choose Us:
  • Global Excellence: We are a leading force in customer experience (CX), supporting over 2000 clients worldwide.
  • Career Growth: We invest in our employees, offering opportunities for advancement and professional development.