Leadership Role

1 day ago

Adelaide, South Australia beBeeCustomerService Full time $98,478 - $104,165
Team Lead Position

A Team Lead Customer Service professional is required to drive exceptional customer service standards in both internal and external customer interactions. This role oversees a team delivering premium customer experiences, financial support, and estate administration to community members.

Main Responsibilities
  • Oversee daily operations of the team to ensure high-quality and timely customer services delivery.
  • Provide expert advice while contributing to ongoing improvement initiatives within the Personal Estates department.
  • Promote business growth and sustainability by identifying opportunities for process enhancements and leading change management processes.
  • Maintain close monitoring of customer service deliverables and manage compliance within the team.
  • IDentify, develop, and implement new business procedures through consultation with key stakeholders.
Key Requirements
  • A strategic leader with demonstrated experience in driving customer-centric outcomes.
  • An individual who actively seeks opportunities for continuous learning and possesses exceptional problem-solving skills.
  • A people manager who positively influences the team culture.
  • An individual with excellent stakeholder engagement skills and ability to form and maintain positive working relationships.

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