
Platform Coordinator Specialist
1 week ago
This position requires strategic planning and execution to deliver exceptional experiences.
A leading provider of university graduation services in Australia has over 50 years of experience. We're trusted by institutions across the country for our professionalism, innovation, and customer focus.
About the Position
You'll support and coordinate the delivery of internal technology systems and our partner platform. This is a hands-on role with a mix of office-based responsibilities, on-site event support, and day-to-day supervision of an Event Systems Administrator.
You'll work closely with internal teams and external partners to ensure systems are reliable, platforms are well-supported, and events run smoothly.
Key Responsibilities:
- Platform Coordination: Support the planning, configuration, and delivery of the partner platform for events and partners.
- Support & Stakeholder Engagement: Act as a key contact for partner-related enquiries, maintaining clear communication and strong working relationships with clients and internal teams.
- Technology & Systems Support: Coordinate day-to-day IT operations and assist with technical support, troubleshooting, and maintenance of internal systems and workflows.
- Team Support & Supervision: Provide guidance and day-to-day support to the Event Systems Administrator.
- Process & Platform Improvements: Identify opportunities for system or workflow improvements, implement solutions, and assist with testing and rollout of new features.
- Event & On-Site Technical Support: Provide on-site tech support during key events, including setup, testing, and troubleshooting of systems and equipment.
Requirements
- 3+ years' experience in a similar role involving platform, IT systems, or event technology support
- Bachelor's degree in an IT-related field (preferred)
- Experience coordinating small projects or platform improvements (project management experience highly regarded)
- Strong technical and problem-solving skills
- Excellent communication and stakeholder engagement abilities
- Comfortable working across competing priorities in a fast-paced environment
- A proactive, service-oriented approach with attention to detail
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