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Banking Center Director

2 months ago

Mona Vale, New South Wales, Australia Webster Bank Full time
Job Summary

We are seeking a highly skilled and experienced Banking Center Director to lead our team and drive business growth. As a key member of our leadership team, you will be responsible for implementing our banking center network strategy, achieving sales and customer service goals, and contributing to the achievement of district goals.

Key Responsibilities
  • Develop and implement a detailed business plan and participate in establishing team sales and service goals.
  • Expand and retain client relationships, actively cross-sell and resolve client issues.
  • Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.
  • Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way.
  • Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements.
  • Ensure compliance with Federal and State laws as well as bank policies and procedures.
  • Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
  • Drive high performance by holding team accountable for superior results. Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback. Provide opportunity in career growth and recognize and reward employees for accomplishments.
  • Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities.
Requirements
  • High school diploma/GED required; Bachelor's degree preferred.
  • 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills.
  • Intricate knowledge of retail banking products and services.
  • Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.
What We Offer

We offer a competitive salary range of $70,000 to $115,000 annually, plus incentive compensation. We are an equal opportunity employer and welcome applications from all qualified candidates.