Representative, Client Services Expert

1 week ago

Sydney, New South Wales, Australia THE BANK OF NEW YORK MELLON CORPORATION Full time
{"title": "Representative, Client Services Expert", "content": "

Unlock Your Potential

At BNY Mellon, we're seeking a highly motivated and results-driven banking professional to join our Corporate Trust, Client Services team. As a Representative, Client Services Expert, you'll play a critical role in driving process improvement initiatives to enhance operational efficiency and customer satisfaction.

Key Responsibilities:

  • Lead process improvement projects to streamline operations, reduce costs, and enhance customer experience.
  • Conduct thorough analysis of existing processes, identify inefficiencies, and propose solutions to optimize workflows.
  • Collaborate with cross-functional teams to implement process changes and drive continuous improvement.
  • Develop and maintain process documentation, standard operating procedures, and training materials.
  • Monitor key performance indicators (KPIs) to track progress and measure the impact of process improvements.
  • Provide training and support to employees on new processes and tools to ensure successful implementation.

Requirements:

  • Strong analytical and problem-solving skills
  • Excellent project management abilities
  • Proficiency in process mapping and analysis tools
  • Knowledge of banking regulations and compliance requirements
  • Effective communication and collaboration
  • Bachelor degree and/or relevant experience

About Us:

BNY Mellon is a leading global financial services institution with a rich history and a strong culture of excellence. We're committed to empowering our employees to grow, take risks, and be themselves. Our inclusive culture has earned us numerous awards, including Fortune's World's Most Admired Companies and Bloomberg's Gender Equality Index.

Our Benefits:

At BNY Mellon, we offer highly competitive compensation, benefits, and wellbeing programs that support your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team.

", "lang_code": "en-US"}

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