hotel operations lead

2 weeks ago

Rockhampton, Queensland, Australia beBeeHospitality Full time $90,000 - $120,000
Hotel Operations Lead

We are seeking a skilled and driven Hotel Operations Lead to join our team at our Rockhampton location. As a key member of our management team, you will be responsible for driving guest satisfaction, optimising business performance, and ensuring seamless operations across all departments.

About the Role

This is an exciting opportunity for a motivated and results-driven professional with a passion for hospitality. The successful candidate will have the opportunity to work closely with our team to deliver exceptional guest experiences and drive business growth.

Key Responsibilities:
  • Operational Excellence

You will oversee the daily operations, presentation, and overall profitability of the hotel, including conference/event facilities.

Team Leadership

Lead and develop a high-performing team across all departments to reach their full potential, creating a positive and high-achieving culture.

Financial Management

Manage financial forecasting, budgeting, and rostering to ensure cost-effective and efficient operations across all areas.

Revenue Growth

Implement promotions and initiatives to increase occupancy, F&B revenue, and conference bookings.

Strategic Decision-Making

Drive strategic decisions to maximise RevPAR (Revenue per Available Room).

Event Execution

Collaborate with the sales and events teams to ensure the smooth operation of conferences and events, from planning to execution, delivering exceptional experiences for guests.

Guest Satisfaction

Maintain a strong guest focus, ensuring service standards, guest satisfaction, and retention remain consistently high across all touchpoints.

As a Hotel Operations Lead, you will be expected to demonstrate strong leadership skills, excellent communication abilities, and a customer-centric approach.

What We Offer

Working in this role offers a unique opportunity to grow your career in the hospitality industry. You will have the chance to work closely with a dedicated team and contribute to the success of our hotel.

Requirements

To succeed in this role, you will need:

  • A proven track record of successfully leading teams and achieving business objectives.
  • Strong financial management and analytical skills.
  • Excellent communication and interpersonal skills.
  • A customer-focused approach to delivering exceptional guest experiences.

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