End User Computing Specialist
4 weeks ago
Pact is a leading company in the Circular Economy, delivering innovative packaging, reuse, and recycling solutions. We're seeking an experienced End User Computing Engineer to join our team.
Job Summary
The successful candidate will provide efficient and effective IT site-based support services, managing Business-as-Usual Desktop and End User Devices across Australia. Key responsibilities include:
- Providing timely level 2 technical support and troubleshooting for end-user hardware and software issues.
- Managing and maintaining end-user devices, including desktops, laptops, mobile devices, and peripherals.
- Collaborating with the broader EUC team to provide global support to users within the organization.
- Deploying, configuring, and updating software applications and operating systems.
- Collaborating with the IT Security team to ensure end-user devices are secure.
- Overseeing and coordinating projects given to the End User Computing team.
Requirements
To be successful in this role, you'll have:
- 3+ years of experience in end-user computing or IT support roles.
- Strong knowledge of Windows 11, macOS, iOS, and Android operating systems.
- Experience with endpoint management tools such as Intune and Azure AD.
- Proficient in Office 365, MS Teams, and Zoom rooms systems.
- Understanding of site server and network infrastructure.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Qualifications
A Bachelor's degree in computer science, Information Technology, or a related field is required.
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