Mobile Elevating Work Platform Service Specialist

7 days ago

Melbourne, Victoria, Australia beBeeMechanical Full time $80,000 - $105,000

Job Description:

We are seeking a skilled Mobile Elevating Work Platform Service Specialist to join our team. As a Field Service Technician, you will be responsible for attending customer premises to carry out servicing, inspections, breakdown support and repairs to access equipment including elevating work platforms, lighting towers and telehandlers.

You will provide a superior level of customer service and liaise with internal and external stakeholders to ensure the customer needs are met within their given region.

  • Carry out inspections, servicing and repairs of equipment with a focus on elevating work platforms, telehandlers and lighting towers.
  • When attending to customer's sites make every effort to repair machines on site limiting the need to transport the machines off site.
  • Be available to travel including overnight accommodation when requested.
  • Responsible for completing all appropriate paperwork and inspection forms required by policy, standards and customer and/or site requirements in a timely manner.
  • Responsible for notifying the Field Service Coordinator if repairs or services can't be completed during visit and the reason why, where required providing information for the ability to provide the customer a quote.
  • Providing a superior level of customer service.
  • Liaising with technical support including the interpretation of manuals where required.
  • Conduct van audits and stock takes.
  • General administrative duties relevant to the role including entering accurate job notes.
  • Generating sales and service leads where possible and collaborating with the team.
  • Maintain personal retail labour utilization rates as per target.
  • Be able to contact or visit customer sites to generate additional service work as required and in consultation with the Field Service Coordinator.
Required Skills and Qualifications:
  • Previous experience in a similar role – experience with mechanical, hydraulic and electrical advantageous.
  • Ability to effectively communicate both written and verbal.
  • Ability to establish rapport with internal and external customers.
  • Drivers license.
  • Proficient Language, Literacy and Numeracy including the ability to write job notes, read safety information, machine manuals and street signs and understand basic numeracy such as time, parts numbers and quantities.
  • Ability to travel 25%.
Benefits:

The ideal candidate will possess strong organizational skills with exceptional follow through and attention to detail. Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines. Ability to work in a fast-paced environment where requirements are constantly changing. Experience and proficiency with various web-based software applications that allow for transferrable skills to adequately use our Baseplan system and email. Working at heights license.

Others:

This is an exciting opportunity to join our team and contribute to our mission. We offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.

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