Workplace Ambassador Lead

6 days ago


Melbourne, Victoria, Australia JLL Full time

**Job Summary**

This is an exciting opportunity to join a leading company in AU as a Workplace Ambassador. As a key member of the team, you will play a crucial role in building community by connecting our people with solutions. Your focus will be on fostering togetherness, empowering our staff, and providing friendly and responsive resolutions to our everyday office operations.

The Role:

  • Provide premium customer service, act as office expert, and support Community Manager in stakeholder interactions
  • Manage contractors, assist in procurement, and build strong vendor relationships
  • Process invoices, monitor budget, and identify financial opportunities and discrepancies
  • Handle reactive maintenance, proactively address facilities issues, and maintain high office standards
  • Conduct safety audits, participate in emergency procedures, and ensure compliance with safety protocols
  • Raise and track work orders, ensuring timely completion and adherence to JLL standards
  • Analyze problems, implement long-term solutions, and achieve Key Performance Indicators

About You:

  • You have extensive experience in property/facilities management, hospitality, hotel management or luxury corporate concierge
  • You possess strong administrative, communication and problem-solving skills
  • You have a proven experience with continuous improvement initiatives
  • You present a professional and friendly corporate image to clients
  • You can stay calm when presented with multiple priorities
  • You have some knowledge of occupational safety requirements (advantageous)


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