Front Office Operations Manager

1 day ago


Gold Coast, Queensland, Australia beBeeGuestService Full time $60,000 - $90,000
Job Title

The Front Office Manager is responsible for the day-to-day operations of the front desk, switchboard and concierge services. The goal is to deliver exceptional guest service while maintaining brand standards.

  • Manage front office operations to ensure seamless guest experiences.
  • Oversee daily operations including check-in/check-out, room allocation, lobby services and night audit processes.
  • Collaborate with other departments to ensure smooth communication and accurate billing.
  • Lead and develop the front office team through recruitment, training and performance management.
  • Foster strong relationships with guests by handling special requests and complaints.
  • Ensure a safe and secure work environment for guests and team members.
Key Responsibilities

Operational Excellence: Manage front office operations to ensure seamless guest experiences.

Team Leadership: Lead and develop the front office team through recruitment, training and performance management.

Guest Service: Foster strong relationships with guests by handling special requests and complaints.

Safety and Security: Ensure a safe and secure work environment for guests and team members.



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