Product support team Digital Stack

2 weeks ago

Melbourne, Victoria, Australia Ltnetwork Full time

Digital Stack - Full-time

Melbourne, posted on Wed Oct 09 2024

Digital Stack is an all-in-one marketing and brand management platform for franchise and multi-location businesses. No other tool gives companies the same brand consistency, performance, and control over the marketing of their network, domestically and internationally.

We are looking for a Helpdesk Support Assistant to work alongside our team in Australia and international teams. Your role will be to work during business hours and support some international clients.

You are someone who:

  • Is passionate about technical customer service support
  • Enjoys keeping systems updated and pays attention to detail
  • Has a driven attitude and loves getting the job done
  • Enjoys working closely with clients
  • Is open-minded and enjoys working in a team environment and remotely
  • Can be flexible with hours as it demands
  • Is well presented and shows initiative

What gaps will you fill:

  • Work alongside our Product Support Manager
  • Support Brand Experience Managers with product questions
  • Undertake testing and analysis work and share with your management

Key Selection Criteria:

  • Experience with Jira and Jira Service Management
  • Currently working for a Software as a Service or similar product in a helpdesk role
  • Experience in customer service and dealing with challenging customer questions
  • Thorough understanding of Social Media platforms and trends
  • Open and positive personality

Important information before you apply:

Please send your CV (resume) and cover letter outlining why you want to work for Digital Stack and showcasing your relevant experience. Please note you will need to be located in Melbourne.

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