Personal Service Specialist

2 days ago

Bundaberg, Queensland, Australia beBeeAdministrative Full time $45,000 - $60,000
Job Title:

Client Care Representative


Job Description:

We are seeking a skilled and compassionate Client Care Representative to join our team. As a key member of our support staff, you will be responsible for providing exceptional client care and ensuring seamless interactions with our clients.

Key Responsibilities:

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to our Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing our clients correctly and taking a range of payments
  • Learning and competently using a range of software and applications

What do you need to be successful in this role?

  • Prior experience in face to face customer service and/or administration role
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • An interest in learning about features and basic repair/maintenance of hearing aids

Benefits:

This is a fantastic opportunity to join our dynamic team and make a real difference in people's lives. If you have a passion for delivering exceptional client care, we want to hear from you

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