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Warranty Coordinator
2 months ago
Clarendon Homes is a leading Australian-owned residential builder with a strong presence in NSW and QLD. Our company is renowned for its passionate people, innovative designs, and high-quality homes.
The RoleWe are seeking a skilled Warranty Administrator to join our high-performing team at our Loganholme office in Queensland. As a Warranty Administrator, you will play a pivotal role in ensuring our clients' warranty needs are met and their concerns are addressed promptly and professionally.
Key Responsibilities- Liaise with clients to update them on the status of their warranty requests.
- Address client concerns in a highly professional manner, collaborating with the Warranty Manager and other departments for resolving any client escalations.
- Work alongside subcontractors to allocate warranty work, ensuring accurate documentation and timely completion.
- Maintain the Warranty database, including work orders and job histories.
- Receive, check, verify, and code Purchase Orders & Invoices ready for approval.
- Ensure work is communicated to subcontractors and suppliers and actioned within pre-set timeframes.
- Make warranty statistics and information available for decision making.
- Previous experience in warranty administration, customer service, or a related field is preferred.
- Strong organizational and administrative skills.
- Excellent communication and interpersonal abilities.
- Detail-oriented with the ability to manage multiple tasks simultaneously.
- Proficiency in using office software and databases.
- Problem-solving skills and a proactive approach to addressing issues.
- Ability to maintain professionalism when dealing with clients and team members.
- Career advancement opportunities to help you reach your professional goals.
- Learning and development opportunities – online learning platform and site training.
- Paid parental leave for primary and secondary carers.
- Rewards Days for outstanding performers – an opportunity to experience something new as part of our Reward and Recognition scheme.
- Discount on building a home.
- Access to novate leases.
- Generous employment referral bonuses scheme.
- Discount from our suppliers – household appliances, materials, and stunning furniture at cheaper prices.
- Access to our Employee Assistance Program.
Clarendon Homes values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. We are proud to be an equal opportunity workplace.
