Warranty Coordinator

4 weeks ago

Loganholme, Queensland, Australia CLARENDON HOMES Full time
About Us

Clarendon Homes is a leading Australian-owned residential builder with a strong reputation for delivering high-quality homes and exceptional customer service.

The Role

We are seeking a skilled Warranty Administrator to join our high-performing team at our Loganholme office in Queensland. As a Warranty Administrator, you will play a critical role in ensuring our clients' warranty needs are met and their concerns are addressed promptly and professionally.

Key Responsibilities
  • Liaise with clients to update them on the status of their warranty requests
  • Address client concerns in a professional manner, collaborating with the Warranty Manager and other departments to resolve any client escalations
  • Work with subcontractors to allocate warranty work, ensuring accurate documentation and timely completion
  • Maintain the Warranty database, including work orders and job histories
  • Receive, check, verify, and code Purchase Orders & Invoices for approval
  • Ensure work is communicated to subcontractors and suppliers and actioned within pre-set timeframes
  • Provide warranty statistics and information for decision-making purposes
Requirements
  • Previous experience in warranty administration, customer service, or a related field is preferred
  • Strong organizational and administrative skills
  • Excellent communication and interpersonal abilities
  • Detail-oriented with the ability to manage multiple tasks simultaneously
  • Proficiency in using office software and databases
  • Problem-solving skills and a proactive approach to addressing issues
  • Ability to maintain professionalism when dealing with clients and team members
What We Offer
  • Career advancement opportunities to help you reach your professional goals
  • Learning and development opportunities, including online learning and site training
  • Paid parental leave for primary and secondary carers
  • Rewards Days for outstanding performers
  • Discount on building a home
  • Access to novate leases
  • Generous employment referral bonuses scheme
  • Discount from our suppliers
  • Access to our Employee Assistance Program

Clarendon Homes values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. We are proud to be an equal opportunity workplace.

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