Customer Service Liaison

3 weeks ago


Tasmania, Australia NHP Electrical Engineering Products Full time
Customer Service Role Overview

NHP's Customer Service team plays a vital role in delivering exceptional support to our commercial clients. As a key member of this team, you will be responsible for providing first-class service, working closely with internal stakeholders to achieve desired outcomes, and ensuring the prompt resolution of customer enquiries.

Key Responsibilities

Providing exceptional customer service to NHP's commercial client base
Working with our Omni Channel platform to process inbound inquiries, orders, returns, and general items
Liaising with internal stakeholders to achieve desired outcomes
Maintaining records and documents relating to customer activity
Contributing to continuous improvement

Requirements

NHP is a supportive and cohesive team, and we are looking for someone who has:
A can-do attitude with strong customer focus
An ability to work with a range of different people and styles
A willingness to learn and develop with the business
To be a proactive, enthusiastic, and self-motivated individual
Excellent communication skills
Good time management skills

What's on Offer

NHP offers a competitive base salary, free parking onsite, and training provided. You will be guided by a strong leadership team and provided with all the tools you need to deliver impeccable support to our customers. We are committed to providing a working environment that embraces and values diversity and inclusion, and we are proud of our community partnerships with Southern Cross Kids Camps and Travellers Aid in Australia.

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