Head of Operational Excellence

5 days ago


Melbourne, Victoria, Australia Women in Payments Full time
Job Description:

The Head of Operational Excellence will play a pivotal role in driving strategic growth and profitability within the organization. This senior leadership position requires a unique blend of operational expertise, financial acumen, and strategic vision to elevate day-to-day operations and align them with business objectives.

Main Responsibilities:
  • Daily hands-on management of a large team including Warehouse, Call Centre, Analytics and Insights, Client Operations, and Field Service Providers
  • Drive efficiency to ensure high-quality service delivery across all departments
  • Manage budgets to balance cost controls and service standards
  • Offer financial forecasts for strategic and long-term decision making
  • Ensure operational processes exceed customer needs and cross collaborate with other departments to enhance satisfaction
Key Skills and Qualifications:
  • Strong experience leading teams and aligning operations with strategic objectives
  • Proven ability to optimize processes, improve productivity, and manage performance metrics
  • Expertise in budgeting, forecasting, and financial management for profitability
  • Strong leadership and mentorship skills, with a focus on high-performance team development
  • Familiarity with integrating new technology to streamline operations and drive business performance


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