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Service Advisor

1 month ago


Melbourne, Victoria, Australia Kinetic Full time
About Us

Kinetic is a leading bus operator in Australia and New Zealand, moving over 100 million passengers annually. We prioritize exceptional service, community care, and environmental stewardship. As industry leaders in zero-emission technology, we invest in employee development and foster an inclusive workplace that reflects the communities we serve.

The Opportunity

We are seeking a dedicated Service Advisor to ensure smooth workshop operations. In this role, you will maintain customer relationships, manage workshop schedules, oversee parts procurement, and handle administrative tasks. If you are organized, have strong communication skills, and thrive in a dynamic environment, we encourage you to apply.

Your Key Responsibilities
  • Provide exceptional customer service, handling inquiries, bookings, and ensuring a seamless experience.
  • Support daily workshop operations by coordinating services, repairs, and inspections.
  • Oversee procurement, ordering, and inventory management of parts, tools, and workshop equipment.
  • Process quotes, payments, job cards, and invoices while maintaining accurate financial records.
  • Ensure compliance with regulatory requirements by uploading data to relevant authorities and completing defect clearance letters.
  • Maintain a welcoming customer waiting area and contribute to depot social events.
What You Bring
  • Strong communication and customer service skills.
  • Proficiency in data management and experience with systems like Business Central.
  • Organizational skills and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Experience in parts procurement and inventory management.
What We Offer
  • A competitive salary of $86,000 + Super.
  • Opportunities for growth and development within Australasia's leading bus operator.
  • A diverse, inclusive, and supportive work environment where your contributions are valued.
  • Access to our Employee Assistance Program, providing wellbeing support, financial and nutritional coaching, counseling, and legal advice.

Kinetic is an Equal Opportunity Employer. We welcome applicants from all backgrounds, including Aboriginal and Torres Strait Islander Peoples.