Sales Support Team Member
1 day ago
The Good Guys is a leading retailer in Australia, with over 4,000 employees and a presence in more than 100 stores. Our purpose is to help families live better for less, and we've been achieving this goal since 1952.
Job DescriptionWe're seeking a Sales Support Team Member to join our team, who will play a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives. This role operates on a roster between Tuesday to Saturday 8.45am to 5pm.
Key Responsibilities:- Efficient delivery of customer orders and timely resolution of issues.
- Prompt response to customer emails and phone requests.
- Backorder management and invoice follow-up.
- Sales and quote processing for efficient product delivery.
- Defect identification and escalation for correction and risk mitigation.
- Issue escalation process and business investigation input.
- Collaboration with stores and other teams for purchase-related issue resolution.
To be successful in this role, you'll need:
- Previous Call Centre experience (desired).
- Excellent phone manner, communication skills, and computer literacy.
- AWS and Microsoft Dynamic experience (desired).
- Ability to multitask and navigate multiple systems simultaneously.
- Punctuality and reliability.
- Contact centre and Zendesk experience (ideal, but not essential).
- Availability to work Saturdays.
As a Sales Support Team Member at The Good Guys, you'll enjoy:
- A supportive, transparent, and inclusive team environment.
- Multitasking and exposure to ongoing training & development opportunities from day one.
- Fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group.
- Team member discounts across The Good Guys and JB Hi-Fi.
- Vulnerability support through workplace giving programs.
$65,000 - $75,000 per annum, based on location and experience.
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