Sales Support Team Member

1 day ago


Sale, Australia The Good Guys Full time
About Us

The Good Guys is a leading retailer in Australia, with over 4,000 employees and a presence in more than 100 stores. Our purpose is to help families live better for less, and we've been achieving this goal since 1952.

Job Description

We're seeking a Sales Support Team Member to join our team, who will play a critical role in managing customer orders, responding to inquiries, and optimising processes to meet shared objectives. This role operates on a roster between Tuesday to Saturday 8.45am to 5pm.

Key Responsibilities:
  • Efficient delivery of customer orders and timely resolution of issues.
  • Prompt response to customer emails and phone requests.
  • Backorder management and invoice follow-up.
  • Sales and quote processing for efficient product delivery.
  • Defect identification and escalation for correction and risk mitigation.
  • Issue escalation process and business investigation input.
  • Collaboration with stores and other teams for purchase-related issue resolution.
Requirements

To be successful in this role, you'll need:

  • Previous Call Centre experience (desired).
  • Excellent phone manner, communication skills, and computer literacy.
  • AWS and Microsoft Dynamic experience (desired).
  • Ability to multitask and navigate multiple systems simultaneously.
  • Punctuality and reliability.
  • Contact centre and Zendesk experience (ideal, but not essential).
  • Availability to work Saturdays.
Benefits

As a Sales Support Team Member at The Good Guys, you'll enjoy:

  • A supportive, transparent, and inclusive team environment.
  • Multitasking and exposure to ongoing training & development opportunities from day one.
  • Fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group.
  • Team member discounts across The Good Guys and JB Hi-Fi.
  • Vulnerability support through workplace giving programs.
Salary

$65,000 - $75,000 per annum, based on location and experience.



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