Claims Processing Lead

6 days ago


Adelaide, South Australia beBeeClaims Full time $80,000 - $90,000
Job Title: Claims Processing Lead

We are seeking a dedicated and operationally focused Claims Processing Lead to join our high-performing team.

About the Role:
  • Manage a team of staff, driving a performance culture that is customer-centric and aligned with business objectives.
  • Oversee day-to-day operations, workforce planning, performance management, and coaching.
  • Play a key role in delivering strategic initiatives and continuous improvement across the function.
Key Responsibilities:
  • Lead and support your team to meet and exceed individual and team KPIs through structured coaching, mentoring, and performance management.
  • Foster a positive team culture focused on first-call resolution, customer satisfaction, and compliance.
  • Manage workflow queues and resourcing to meet service level agreements and business requirements.
  • Identify process inefficiencies and drive data-informed solutions for operational improvements and automation.
Requirements:
  • Proven experience leading operational teams in complex environments.
  • Demonstrated ability to drive high performance through effective coaching and leadership.
  • Strong understanding of operational management, including resource planning, performance tracking, and workflow optimisation.
Our Offer:
  • A safe and inclusive workplace environment.
  • A focus on employee wellbeing and support.


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