Debt Caseworker Career Path Opportunity

1 week ago

The District Council of Lower Eyre Peninsula, Australia beBeeDebt Full time £26,430 - £29,271
Job Description

Career development – Trainee Debt Caseworker

This is an excellent opportunity to train and develop a career in the advice sector. You will receive comprehensive training to gain the skills, experience, and knowledge required to progress into a specialist casework role.

  • You will commit to undertaking the Citizens Advice Adviser Learning Programme and Money Advice accredited debt learning programme within 6 months.

The role involves working with clients to explore their debt situation, assessing and effectively diagnosing client's debt, housing, and benefit issues, and providing information and advice to enable clients to make informed decisions.

The caseworker will also assess clients on entitlement to welfare benefits using Quick Benefit Check (QBC) and provide budgeting and income maximisation advice.

The role requires maintaining a high level of case recording using Citizens Advice case management system and ensuring that all advice work meets the appropriate standard required by external auditors MaPs, Citizens Advice Quality of Advice Audit, and the Financial Conduct Authority (FCA).

You will be required to proactively manage a varied caseload, ensuring deadlines are met and work efficiently in a fast-paced environment.

Required Skills and Qualifications
  • A strong commitment and understanding of the services aim, principles, and equal opportunities policies.
  • Excellent communication and interpersonal skills.
  • Ability to work independently without close supervision and collaboratively as part of a team.
  • At least 6 months experience of delivering excellent customer service ideally over the telephone.
  • A high level of accuracy and attention to detail.
  • Exhibit excellent listening and questioning skills.
  • Good IT skills.
  • Experience of working to deadlines in a fast-paced environment.
Benefits
  • Salary: £26,430.07 (Trainee) per annum increasing to £29,271.93 after achieving required competences and accreditation within 6-12 months.
  • Workplace pension scheme.
  • Up to 29 days paid holiday per year, dependant on length of service plus bank holidays.
  • Paid birthday leave after one year's service.
  • Gives skills through full training.
  • Opportunities for progression within our service.
  • Work that makes a positive impact.
  • Friendly supportive working environment.
Others
  • Hours: 37 hours Monday to Friday between 9am and 8pm on a rota basis* and the occasional Saturday*.
  • Location: North Shields office.

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