Migration Solutions Specialist

6 days ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $100,000 - $120,000
Job Description

As a Customer Migration Manager, you will oversee the successful delivery of complex structures, products and services to our new future state platform. You'll support high to very high complexity implementations for large businesses, while gaining deep knowledge of transaction banking solutions and fostering strong customer relationships.

You will be responsible for managing the transition process, ensuring seamless migration of customers to our modernised merchant platform. This includes coordination of hardware swap out, software upgrades, and communication with stakeholders.

Additionally, you will conduct discovery workshops to define and document customer bespoke requirements, and communicate specifications to product teams.

You will act as a single point of contact for our Strategic Merchant customers, providing timely and effective support throughout the transition process.

Required Skills and Qualifications
  • Previous customer service experience with exceptional interpersonal skills.
  • Strong attention to detail and ability to communicate with diverse stakeholders.
  • Proven ability to build and maintain customer relationships.
  • Ability to work under pressure and meet tight deadlines in a collaborative environment.
  • Strong organisational and time management skills; ability to multitask and master new technologies.
Benefits

We offer a supportive and inclusive work environment, where you can grow your career and develop your skills. As a valued member of our team, you will have access to ongoing training and development opportunities.

Our company is committed to making a positive impact on the community, and we encourage our employees to get involved in volunteer work and community initiatives.

Others

This role requires a proactive and solutions-focused individual who is passionate about delivering excellent customer service. If you are motivated, enthusiastic, and have a strong desire to make a difference, then we would love to hear from you.

Please submit your application, highlighting your relevant skills and experience, and telling us why you are the ideal candidate for this role.

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