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Process Support Lead

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $95,102 - $107,905

Job Title: Process Support Lead

This is an exciting opportunity to join a shared service operation, providing corporate services and associated systems to government departments.

As a valued team member, you will be accountable for delivering second-level support of document management, workflow, and service management systems. You will regularly provide advice on changes to policies, strategies, processes, and frameworks.

You will assist in gathering requirements, testing system enhancements, and working with key stakeholders to ensure the systems are fit for purpose.

The work is fast-paced and would suit an individual who is able to achieve results while responding to a rapidly changing environment.

Key Responsibilities:

  • Assisting in maintaining relationships with suppliers and undertaking interactions with key clients.
  • Monitoring the quality of staff inputs applied to these services from across the organization.
  • Ensuring all documentation, including Standard Operating Procedures (SOPs), training materials, and advice to customers in relation to the service are regularly updated.
  • Providing tangible support to the Manager Customer Support Operations.
  • Driving process improvement initiatives, including the development and implementation of SOPs.
  • Identifying training needs and developing improvement plans to bridge skill gaps within the team.

Requirements:

  • Exceptional expertise in performing operational support functions.
  • Advanced technical skills to ensure the efficient execution of tasks.
  • Ability to lead a team in achieving results while responding to a rapidly changing environment.
  • Capacity to operate in an environment of change and drive initiatives that improve the delivery of services.

About Us:

We aim to create a future where people thrive, workplaces are productive and safe, and communities are more connected.

We see our role as supporting people to stay healthy and safe. And to deliver a world-class service that ensures every single person can access safe, quality care leading to better health outcomes for all.