Service Delivery Specialist

3 days ago

Hamilton, Victoria, Australia beBeeCustomer Full time $60,000 - $100,000
Job Opportunity:

Mangano IT is a technology partner delivering quality consultation, implementation, and ongoing support services to clients across Australia.

We are seeking a skilled professional to be the first point of contact for our clients. This role involves performing tasks to document and classify service requests, determine the best approach to handle issues, and escalate urgent matters.

The primary objectives of this role include:

  • Client service and support
  • First call resolution and office logistics
  • Continuous improvement

Day-to-day responsibilities will involve providing customer service, gathering information on technical issues, allocating tickets to appropriate resources, and escalating urgent matters.

To succeed in this role, you will require exceptional client service skills, ability to follow defined processes consistently, willingness to learn new systems and skills, good written and verbal communication skills, time-management and prioritisation skills, attention to detail, and the ability to work autonomously and in a team environment.

Required Skills:

  • Excellent communication and interpersonal skills
  • Ability to work under pressure and manage multiple priorities
  • Proven problem-solving and analytical skills
  • Proficiency in technology and software applications
  • Strong organizational and time management skills

Benefits:

  • Opportunity to work with a dynamic and growing organization
  • Professional development and training opportunities
  • Collaborative and supportive work environment

About Us:

We are committed to delivering exceptional service to our clients and creating a positive impact in our community. If you are a motivated and skilled individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.

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