ICT Systems Administrator

12 hours ago

Sydney, New South Wales, Australia beBeeInfrastructure Full time $80,000 - $90,000

**ICT Support Officer: A Key Role in Our Organization**

We are seeking a highly skilled ICT Support Officer to join our team. As a key member of our support team, you will be responsible for accurately recording, administering and managing the lifecycle of assets and software licenses through our ICT asset management system.

This is a full-time position that requires:

  • Maintaining our ICT knowledge base with system documentation, procedures and help sheets
  • Proactively monitoring system security patches and malware updates to ensure currency and correct deployment
  • Administering backup and recovery operations by maintaining and monitoring backup equipment and data
  • Analysing backup issues and reporting findings to the ICT Manager
  • Undertaking web or system development as required
  • Regularly backing up and managing client internet sites, ensuring security patches for modules are tested on the test site prior to updating the live site
  • Producing and running system and network monitoring reports and utilities
  • Accurately administering and managing the Helpdesk system and processes
  • Providing client support to users and ensuring that user requests are understood, properly documented and prioritised
  • Responding to assigned job requests in a timely fashion and communicating with or escalating to other team members to optimise client response times
Key Responsibilities
  • ICT Asset Management System Administration
  • System Security Monitoring and Maintenance
  • Backup and Recovery Operations Administration
  • Web or System Development
  • Client Internet Site Management
  • Helpdesk System Administration
  • Client Support and Communication
  • Job Request Response and Escalation
Requirements
  • Bachelor's degree in Computer Science, Information Technology or related field
  • 3+ years of experience in ICT support or related field
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Flexibility to adapt to changing priorities and deadlines
  • Proficiency in Microsoft Office and Google Suite applications
What We Offer

A competitive salary and benefits package, including medical insurance, retirement savings plan and paid time off.

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