Salesforce Technical Lead

4 days ago


Gold Coast, Queensland, Australia PolyAI Full time

PolyAI is a leader in conversational AI, helping businesses automate customer service conversations. As a key member of our Revenue Operations team, you will play a crucial role in driving revenue growth and operational efficiency.

Our ideal candidate will have strong technical skills, particularly in Salesforce administration, and excellent business acumen. You will be responsible for:

  • Enhancing and refining our Salesforce instance, ensuring seamless data integration and streamlined operations.
  • Leading projects and updates to refresh our Salesforce instance, preparing it for future growth.
  • Owning Customer Success data as we centralize CS processes and data into Salesforce.
  • Developing reporting capabilities for the Customer Success team, including GRR, NRR, churn, retention, usage utilization, and account health + risk.
  • Collaborating with integrated applications like Juro, Outreach, Clari, ZoomInfo, Cognism, 6sense, and Slack to identify improvements.
  • Holding our revenue org to best practices, data quality, and building out Salesforce documentation.
  • Supporting Administration and wider Revenue Operations team as required.

PolyAI offers a dynamic work environment, competitive compensation, and a comprehensive benefits package, including medical, dental, and vision insurance, life insurance, STD and LTD, and a 401k plan.



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