Shift Team Lead

3 days ago


Fraser Coast Regional, Australia Guzman y Gomez Mexican Kitchen Full time

About Us

Guzman y Gomez Mexican Kitchen is a leading fast-food restaurant chain that has been revolutionizing the industry since 2006. Our mission is to serve the freshest fast food with the best local ingredients, bringing the energy of Mexican culture to Australians across the country.

Job Summary

We are seeking an experienced Shift Team Lead to join our team. As a Shift Team Lead, you will be responsible for leading the team during specific periods of trade, motivating and engaging the team on shift, and championing our food safety and food quality standards.

Key Responsibilities

  1. Lead the team through busy service periods, ensuring seamless execution of our menu and exceptional customer service.
  2. Proactively improve guest experience by addressing concerns and implementing solutions.
  3. Deliver exceptional customer service, ensuring every guest leaves satisfied.
  4. Collaborate with the management team to develop and implement strategies to improve sales, customer satisfaction, and team performance.
  5. Conduct regular team meetings to discuss goals, progress, and areas for improvement.
  6. Develop and implement training programs to enhance team skills and knowledge.
  7. Monitor and maintain high standards of food safety and quality, ensuring compliance with company policies and regulatory requirements.

Requirements

  1. Experience leading or supervising a team within a fast-paced environment.
  2. Proven track record of delivering exceptional customer service.
  3. Completed or willingness to complete Food Safety Supervisor certificate.
  4. Completed or willingness to undertake Responsible Service of Alcohol course.

What We Offer

  1. Free uniform.
  2. Flexible work hours.
  3. Crew team building activities and competitions.
  4. Discounted meals.
  5. Cultural celebrations – Day of the Dead and Cinco de Mayo.

Why Join Us

Guzman y Gomez Mexican Kitchen is committed to providing a safe and secure environment for our team and guests. We are passionate about serving the freshest fast food with the best local ingredients and bringing the energy of Mexican culture to Australians across the country.



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