Chief Accommodations Manager

1 week ago


Sydney, New South Wales, Australia beBeeHospitality Full time $73,896 - $99,440
Senior Hospitality Professional

The role of the Groups Executive requires processing all reservation requests, changes, and cancellations received through various channels. This involves verifying room type and rate availability, explaining guarantee, special rate, and cancellation policies to callers.

A key aspect of this position is accommodating special requests, answering questions about property facilities/services and room accommodations, and applying sales techniques to maximize revenue.

Accurate data input and access in the reservation system are crucial, as well as correctly indicating special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the system.

In addressing guest concerns, company policies and procedures must be followed, confidentiality of proprietary information maintained, company assets protected, and the privacy and security of guests and coworkers safeguarded.

Welcome and acknowledge all guests according to established standards, anticipate and address service needs, assist individuals with disabilities, thank guests with genuine appreciation, communicate professionally, and answer telephones using appropriate etiquette.

Fostering positive working relationships with others, supporting the team to achieve common goals, listening and responding appropriately to colleagues' concerns, meeting quality assurance expectations, and performing other reasonable job duties as requested by supervisors are essential responsibilities in this role.


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