Claim Specialist

4 days ago


Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

About eFinancialCareers Ltd.

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eFinancialCarears Ltd. is a leading provider of workers compensation and personal injury claims management services. Our mission is to deliver exceptional support to injured workers, employers, and healthcare providers through our dedicated team of professionals.

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The Opportunity

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  • We are seeking a skilled Claim Specialist to join our claims team in Tweed Heads Office. As a key member of our team, you will be responsible for managing a portfolio of workers compensation claims, working closely with stakeholders to facilitate timely and effective return-to-work outcomes.\
  • Your primary goal will be to build and maintain strong relationships with injured workers, employers, doctors, and rehabilitation providers to ensure seamless communication and collaboration throughout the treatment process.\
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Responsibilities

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  • Manage a full portfolio of workers compensation claims, focusing on physical and psychological-based injuries.\
  • Develop and implement proactive strategies to improve recovery and return-to-work outcomes.\
  • Collaborate with Injury Management Specialists to create personalized plans for injured workers' return-to-work journeys.\
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About You

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  • You have a degree in psychology or a related field within health sciences.\
  • You possess excellent customer service skills, with experience in allied health, customer service, retail, or hospitality.\
  • You can work effectively in a fast-paced environment, handling challenging conversations and demonstrating empathy, resilience, and self-motivation.\
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What We Offer

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  • A dynamic, collaborative work environment that values diversity, inclusion, and respect.\
  • Flexibility to work from home when fully trained in your role.\
  • An annual tenure and performance-based recognition reward.\
  • A comprehensive learning and development program.\

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