Insurance Claims Specialist

4 days ago


Sydney, New South Wales, Australia Avant Full time

Avant Mutual Group is Australia's leading doctors' mutual, supporting over 85,000 healthcare professionals and students with a range of products and services, including medical defence and indemnity insurance.

As a Claims Acceptance Specialist, you will work closely with the Operational Excellence team to enhance claims handling processes and protocols. You will develop and deliver training sessions on claims indemnity and policy interpretation for internal stakeholders, participate in peer reviews to ensure national consistency in claims acceptance decisions, and provide insights and recommendations for potential product changes.

Job Requirements

  • Strong analytical and decision-making skills with experience in claims assessment and indemnification
  • In-depth understanding of policy wordings, risk assessment, and regulatory requirements
  • Excellent documentation and stakeholder communication skills
  • Ability to train and mentor team members while driving process improvements
  • Proactive and adaptable to change with a focus on continuous learning


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