Senior Call Centre Consultant Role

4 days ago


Adelaide, South Australia Government of South Australia Full time
About the Job:
The Government of South Australia is seeking a highly skilled and motivated individual to fill the role of Leading Call Centre Team Member. In this exciting opportunity, you will have the chance to work closely with our experienced team to provide effective and efficient police services to the community.

As a member of the Communications Group, you will be responsible for managing the Call Centre, which receives requests for police attendance and other assistance. You will work closely with the Sergeant to supervise teams and ensure effective communication with internal and external customers.

To succeed in this role, you should possess excellent organisational skills, be a natural leader and communicator, and demonstrate high resilience and composure under pressure. The ability to work effectively in a team environment and provide high-level customer service is essential.

Key Responsibilities:
  • Manage the Call Centre, ensuring efficient and effective operations.
  • Supervise teams within the Call Centre.
  • Develop and implement processes to improve customer service.
  • Maintain accurate records and reports.

Requirements:
  • A current Australian work eligibility status.
  • Previous completion of the SAPOL Call Centre Consultants Training Course (a masterclass will be provided if necessary).
  • Ability to work overtime as required.
  • Participation in SAPOL's iEngage program.


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