Radiology Call Centre Team Member

5 days ago


Adelaide, South Australia Jones Radiology Full time

Welcome to Jones Radiology

We are a leading medical imaging practice that offers high-quality diagnostic and interventional radiology services across South Australia. At Jones Radiology, we pride ourselves on being patient-focused and values-driven.

The Opportunity

This is an exciting opportunity for customer-centric individuals to join our Central Contact Centre in Adelaide's CBD as a Radiology Call Centre Team Member. The successful candidate will be responsible for delivering high-quality inbound call experiences for our clinics, interacting with patients and referrers to schedule medical imaging appointments, and providing care and an outstanding patient experience.

Your Key Responsibilities:

  • Deliver high-quality inbound call experiences for our clinics.
  • Interact with patients and referrers to schedule medical imaging appointments.
  • Respond to calls & enquiries in a timely, professional and caring manner.
  • Provide care and an outstanding patient experience.
  • Develop and maintain strong working relationships with patients, referrers, staff and managers.

What You Will Need:

  • Strong customer service skills, including active listening, objective questioning and enjoying helping people.
  • Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
  • Demonstrated experience using multiple programs simultaneously and systems navigation.
  • Demonstrated initiative and willingness to learn.
  • Excellent problem-solving, interpersonal and communication skills.
  • Ability to work autonomously and in a team environment.
  • Strong attention to detail.


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