Radiology Call Centre Team Member
5 days ago
Welcome to Jones Radiology
We are a leading medical imaging practice that offers high-quality diagnostic and interventional radiology services across South Australia. At Jones Radiology, we pride ourselves on being patient-focused and values-driven.
The Opportunity
This is an exciting opportunity for customer-centric individuals to join our Central Contact Centre in Adelaide's CBD as a Radiology Call Centre Team Member. The successful candidate will be responsible for delivering high-quality inbound call experiences for our clinics, interacting with patients and referrers to schedule medical imaging appointments, and providing care and an outstanding patient experience.
Your Key Responsibilities:
- Deliver high-quality inbound call experiences for our clinics.
- Interact with patients and referrers to schedule medical imaging appointments.
- Respond to calls & enquiries in a timely, professional and caring manner.
- Provide care and an outstanding patient experience.
- Develop and maintain strong working relationships with patients, referrers, staff and managers.
What You Will Need:
- Strong customer service skills, including active listening, objective questioning and enjoying helping people.
- Demonstrated customer service experience and previous call centre experience will be highly regarded but not essential.
- Demonstrated experience using multiple programs simultaneously and systems navigation.
- Demonstrated initiative and willingness to learn.
- Excellent problem-solving, interpersonal and communication skills.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.
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