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Digital Solutions Creator
3 weeks ago
Digital Solutions Designer
About the RoleThis is a fantastic opportunity to leverage user insights and turn them into practical solutions by designing digital experiences that meet customer needs. You will be working in an agile environment where collaboration, clear communication, and stakeholder trust are key to success.
Key Responsibilities- User Insight Connection: Connect user insights with system design to improve digital services and enhance overall customer experience.
- Customer Experience Alignment: Align digital experiences with the Customer Experience Action Plan to ensure seamless integration.
- Usability Testing and Feedback: Use usability testing and customer research to inform design decisions and continuously improve digital experiences.
- Service Enhancement: Identify opportunities to simplify, automate, and enhance services to meet customer needs.
- Collaboration and Communication: Collaborate with service teams, IT, and vendors to develop user-centered solutions and maintain effective communication.
- UX Research and Design: Proven UX research, wireframing, prototyping, and interaction design skills to create engaging user experiences.
- Platform Expertise: Experience with customer-facing platforms, CRMs, and omni-channel systems to deliver seamless interactions.
- DX Platforms: Understanding of digital experience platforms supporting organizational and customer goals.
- Communication and Advocacy: Strong stakeholder communication skills and passion for customer advocacy and iterative improvement.
- Data Analysis: Competence with data tools like Excel, Power BI, or SQL to analyze customer behavior and preferences.
We offer a dynamic work environment that encourages creativity, innovation, and continuous learning. Our team is passionate about delivering exceptional customer experiences and making a positive impact. If you share our vision and values, we encourage you to apply.
