Global Sports Travel Operations Manager
19 hours ago
At Destination Sport, we are seeking a highly skilled Global Sports Travel Operations Manager to join our Sydney-based team.
The estimated salary for this role is AU$75,000 - AU$95,000 per annum, depending on experience and qualifications.
Job Description:- Key Responsibilities:
- Process booking requests, amendments, cancellations, and respond to customer communication in accordance with ISO standards.
- Support the Operations Manager, deputise in their absence, and assist with training new starters.
- Identify opportunities for growth within the branch.
- Monitor queues and ensure all communication is professional, accurate, and timely.
- Take ownership of complex customer enquiries.
Company Overview: Destination Sport is a leading provider of business travel services to major sporting clubs and federations. Our bespoke service has been designed to meet the specific requirements of sporting organisations, from scouts and individual player movements to commercial departments, directors, and CEOs' travel.
Requirements:
- Demonstrate extensive experience working as a Business Travel Consultant (within the sports travel industry would be highly desirable but not essential).
- Possess previous experience booking flights and coordinating bookings.
- Ticketing experience would be highly advantageous but not essential.
- Demonstrate experience dealing with high volumes of email and call requests and processing complex travel bookings.
- Demonstrate excellent worldwide travel knowledge.
- Be proficient in using travel booking systems to a high level, including the use of a GDS.
- Be computer literate with strong IT skills, especially with Microsoft packages (Excel, Word).
- Possess excellent customer service skills.
- Be accurate with the ability to follow complex instructions.
Benefits:
- A competitive salary package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
- A comprehensive benefits package.
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