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Robotics Technical Support Specialist
2 weeks ago
This role involves providing technical support to customers, troubleshooting complex issues and implementing solutions.
Job Responsibilities:- Perform diagnostics and resolution of critical robotic system issues through advanced data analysis and technical troubleshooting.
- Deliver timely and accurate solutions to customer requests and issues through effective ticket handling.
- Lead high-severity incident response, orchestrating cross-functional collaboration across technical teams and business lines to drive rapid resolution of critical robotic system issues.
- 2+ years of experience in a technical role, preferably in support engineering or system administration.
- Excellent written and verbal communication skills, able to convey complex technical details clearly and concisely to relevant customers and stakeholders.
- Strong problem-solving skills, particularly in the areas of technical debugging and diagnostics.
- General understanding of networking concepts like TCP/IP, DNS, routing, security.
- General knowledge or experience of UNIX/Linux and cloud platforms (e.g. AWS).
- An extremely unique opportunity to become a robotic systems subject matter expert supporting one of the largest fulfillment operations in the world.
- Unrivaled career development and advancement opportunities, gaining access to Amazon's global network of training and development resources spanning across all Amazon business lines like AWS.
- A comprehensive benefits package including equity through RSUs, premium private health coverage, commuter benefits including subsidies on public transportation, and exclusive access to corporate discounts.
- 4+ years of experience in a technical support or support engineering role.
- Experience working with AWS (e.g. EC2, EBS, S3, Route53) and SQL.
- Experience working with observability platforms (e.g. Grafana, Kibana) for monitoring, troubleshooting, and diagnostic.
