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Claims Officer

2 months ago

City of West Torrens, Australia RAA Full time

About the Role:

We are seeking a highly skilled and experienced Claims Officer to join our Total Loss Claims Team at RAA Insurance. As a Claims Officer, you will be responsible for processing claims within the RAA Insurance claims area, efficiently and professionally, to achieve fair and equitable settlements while providing exceptional member service.

Key Responsibilities:

  • Deliver exceptional and professional service to members and internal/external customers by identifying, responding to, and satisfying their needs.
  • Negotiate settlements for claims within appropriate authority limits and procedures.
  • Identify possible fraudulent matters and consult with Management on recommended actions to be taken in accordance with the Insurance Contracts Act and the company fraud policy.
  • Process claims payments and associated administration.
  • Achieve set KPI's and quality targets consistently.

About You:

We are looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. You should be passionate about helping our community and want to make a difference. At RAA, we hire on cultural fit first and technical fit second.

Requirements:

  • Motor or similar claims experience is preferred.
  • Outstanding attention to detail and excellent verbal and written communication skills.
  • Strong negotiation skills.
  • A positive can-do attitude and team ethos.
  • Ability to establish and maintain relationships with a wide variety of key stakeholders.
  • Knowledge of the General Insurance Code of Practice, The Australian Privacy Principles, Dispute resolution process, and legislative requirements arising from the relevant acts.
  • Working knowledge of the Insurance Contracts Act and other relevant applicable Acts.

About RAA:

As one of South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We're committed to building a workplace that's diverse and inclusive, where employees are valued for their unique qualities and contributions.