Roster Coordinator

2 days ago

Brisbane, Queensland, Australia beBeeScheduling Full time $59,682 - $93,576

About the Role

As a key member of our team, you will play a pivotal role in ensuring the smooth operation of roster management and coordination across the Aged Care sector.

You will be part of a dynamic team supporting multiple sites nationally to guarantee efficient scheduling.

  • Rostering: Guarantee that each centre is fully staffed for the upcoming work fortnight.
  • Coordinate and maintain rosters to ensure compliance with care minute targets.
  • Manage replacement of unplanned vacant shifts promptly.
  • Reconcile agency staff attendance records.
  • Coordinate agency bookings to ensure adequate staffing.
  • Verify and maintain accuracy of UKG system entries.
  • Apply critical thinking to assess staffing gaps and develop effective rostering solutions.
  • Payroll: Clear daily timekeeping functions and resolve exceptions.
  • Review staff punches to ensure accurate attendance records.
  • Manage and monitor Overtime entries.
  • Review and manage casual loading entitlements.
  • Process fortnightly reconciliations in preparation for payroll each Monday.

Customer Service: Act as a primary point of contact for centre managers and staff regarding rostering and payroll queries.

Provide timely, professional and solutions-focused support across multiple sites.

Build strong working relationships with internal stakeholders to ensure seamless scheduling and payroll processes.

Promptly action service requests to ensure timely resolution.

Respond to enquiries with empathy, accuracy and a commitment to resolving issues efficiently.

Maintain a high level of service while balancing priorities and deadlines.

Collaborate with recruitment and centre managers to identify shift availability for job requisites.

Coordinate onboarding schedules to support a smooth start for new staff.

Share insights into centre-specific staffing challenges to help guide recruitment decisions.

About You:

  • Demonstrate a genuine appreciation for the values and ethos of our organisation.
  • Demonstrated experience in a similar scheduling or administrative role.
  • Knowledge of the aged care industry and its operational needs.
  • Strong secretarial, administrative and organisational skills.
  • An understanding of Commonwealth Accreditation requirements for aged care facilities.
  • Excellent time management and prioritisation skills, with the ability to work independently.
  • Clear and professional communication skills across all levels.
  • A collaborative mindset and ability to work effectively within a team.
  • Proven ability to meet deadlines in a fast-paced environment.
  • A commitment to equality, affirmative action, anti-discrimination and maintaining a harassment-free workplace.
  • A well-mannered, confident and approachable disposition.
  • Strong problem-solving skills and a proactive approach to challenges.
  • A customer-focused, service-oriented attitude in all interactions.

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