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Restaurant Operations Manager

1 month ago

Parramatta Park, Queensland, Australia Mad Mex Full time

We're seeking a dedicated and enthusiastic Restaurant Shift Supervisor to join our team at Mad Mex. As a key member of our restaurant operations, you will be responsible for supervising staff, maintaining high-quality service standards, and ensuring seamless daily operations.

About Us

At Mad Mex, we pride ourselves on serving Australia's best Baja-style burritos, crafted with the freshest ingredients, authentic Mexican spices, and slow-roasted meats. With over 70 restaurants across Australia, we strive to share the vibrant culture of Mexico with our customers every day.

The Role

This is an excellent opportunity for someone who is passionate about delivering exceptional customer experiences, working in a fast-paced environment, and developing their leadership skills. As a Restaurant Shift Supervisor, you will be responsible for:

  • Supervising staff during shifts and providing guidance on quality service standards
  • Maintaining accurate inventory levels and managing stock orders
  • Ensuring smooth opening and closing procedures, including banking and cash handling

About You

We're looking for individuals with strong work ethic, excellent communication skills, and a passion for delivering outstanding customer service. Previous experience in hospitality or quick-service restaurants (QSR) is highly regarded but not essential. If you have a can-do attitude, a willingness to learn, and a commitment to excellence, we'd love to hear from you.

Why Work at Mad Mex?

  • We offer competitive salaries and opportunities for career growth and development
  • Access to ongoing training and professional development programs
  • A fun and dynamic work environment that reflects our Latin roots and spicy personalities
  • 50% off all meals and a free meal after completing a 5-hour shift
  • Complimentary access to our Employee Assistance Program – confidential counseling, for when you need someone to talk to

Estimated salary: $55,000 - $65,000 per annum based on location and experience.