Pega Decisioning Specialist

7 days ago

Melbourne, Victoria, Australia Bupa Full time
About the Role

We are seeking a highly skilled Pega Decisioning Scientist to join our team at Bupa. As a key member of our Customer Engagement team, you will be responsible for designing, developing, and deploying end-to-end AI models utilizing Adaptive Models.

Key Responsibilities
  • Lead the design and development of AI models tailored to Customer Engagement, leveraging Adaptive Models and various analytical approaches.
  • Oversee the implementation and management of Simulation and Experimentation capabilities to refine AI models and enhance their performance.
  • Collaborate with business stakeholders to optimize performance and leverage AI models to solve complex problems.
  • Ensure AI model outputs are productionized and operationalized to improve the customer experience across all communication channels.
  • Regularly monitor and maintain Adaptive models and their predictions within the system, implementing necessary adjustments to ensure models remain accurate and effective.
  • Lead the establishment of governance frameworks for AI usage in Customer Engagement.
  • Provide critical direction in Decisioning and Data Model Design to ensure scalable and process-driven AI solutions.
  • Act as an industry expert in AI, helping stakeholders understand and leverage AI solutions' benefits.
  • Provide expertise in using Pega AI technology to automate standardized, repetitive, and rules-based processes.
  • Oversee both high- and low-level solution design, ensuring alignment with business requirements, and guarantee the seamless deployment and stability of AI models in production.
  • Stay abreast of the latest developments in decisioning and analytics to maintain cutting-edge AI solutions.
  • Provide Business-As-Usual (BAU) administration and support to the user base.
  • Act as the Product Owner and primary interface for AI model-related initiatives.
Requirements
  • 7-10+ years of relevant Pega Decisioning and Analytics experience.
  • Prior experience and solid understanding of Adaptive and Predictive models in Pega.
  • Deep understanding of Control group to measure performance.
  • Prior experience of setting up adaptive models on omni-channel platform.
  • Prior experience of A/B testing and experimentation using Pega CDH.
  • Experience in setting up visual representation of Action performance using Pega data models.
  • Solid experience in representing Action distributions across channels.
  • Understanding of Impact Analyzer and Experimentation set up in Pega.
  • Understanding of Pega Gen AI capabilities.
  • Relevant Pega decisioning and system certifications.
  • Understanding of Simulation in Pega.
  • Experience in defining requirements for data modelling to support stakeholder's reporting requirements.
  • Sound exposure of Pega decisioning framework v8.7 onwards.
  • Strong understanding of marketing and campaign management from idea inception through execution and analysis.
  • Pega Decisioning project experience through all phases of the project lifecycle from scoping and planning, requirements gathering, design, development, testing, and go live.
  • Bachelor's Degree or equivalent professional experience.
What We Offer

As a Bupa employee, you will have access to a range of benefits, including a competitive salary, flexible working arrangements, and the opportunity to work with a dynamic and innovative team. You will also have the chance to develop your skills and expertise in a rapidly evolving field, and contribute to the delivery of exceptional customer experiences.

We are committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. If you are passionate about AI and customer engagement, and are looking for a challenging and rewarding role, we encourage you to apply.

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