Care Coordinator Specialist

2 days ago

Tweed Heads, New South Wales, Australia beBeeCustomerService Full time $60,000 - $85,000

We are seeking an experienced Customer Service Liaison to join our dynamic team. This role will provide a unique opportunity for individuals to make a real difference in the lives of others while developing their skills and knowledge in a supportive environment.

As a Customer Service Liaison, you will be the first point of contact for participants, families, and the community, providing guidance on navigating support services. Your primary focus will be inbound calls, where you will use your customer service and problem-solving skills to answer inquiries, provide information, and explain complex systems.

You will also assist with administrative and coordination tasks, including bookings and calendar management, and ensure all records are accurately recorded in our CRM system. If you're looking for a meaningful career where no two days are the same, we encourage you to apply.

Key Responsibilities:

  • Managing incoming and outgoing calls with participants, families, and the community
  • Answering inquiries, providing information, and explaining complex systems
  • Assisting with administration and coordination tasks, including bookings and calendar management
  • Ensuring accurate recording of records, information, contacts, and activities in our CRM system
  • Gathering information and mapping available community resources and non-funded supports

What We Offer:

  • Extensive training, development, and career opportunities
  • Paid parental leave for eligible employees
  • All technology/equipment provided
  • Dedicated, supportive managers who care about your wellbeing

About Our Culture:

We value diversity, equity, and inclusion. We are committed to creating a safe and supportive work environment that promotes the wellbeing of our team members and the communities we serve.

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