Customer Success Manager

3 days ago

North Sydney Council, Australia beBeeLeadership Full time
Customer Success Leadership Opportunity

Drive business growth and customer satisfaction by leading a team of Customer Success Managers in the ANZ ASEAN region.

About the Role:

The successful candidate will be responsible for developing and executing strategies to drive customer adoption, retention, and expansion. They will also oversee the management of customer relationships, identifying opportunities for growth and providing solutions to meet customer needs.

  • Key Responsibilities:
  • Hire, manage, mentor, coach, and develop a team of Customer Success Managers across ANZ ASEAN.
  • Continually develop the team's skills in having outcome- and value-based engagements with customers, and constantly measure and document the team's impact.
  • Drive and mentor the team to build, manage, and execute quality Customer Success Plans.
  • Partner with leaders of Sales, Technical Sales, Technical Support, Technical Advisory, and others to drive customer success motions and impact customer value, adoption, and growth.
  • Build and refine reporting processes as part of continuous improvement efforts. Ensure CRM tools and methodologies are leveraged to process and track value and adoption.
  • Regularly report on team and individual contributor results to senior leadership.

Requirements:

To be successful in this role, you will require:

  • 5+ years of Customer Success, Sales, or Account Management experience.
  • A proven track record of driving business growth and customer satisfaction.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

About Us:

We are a leading software company that specializes in creating innovative solutions for businesses and individuals. Our mission is to empower our customers to achieve their goals and succeed in their industries. We value teamwork, innovation, and customer satisfaction, and we are committed to building long-term relationships with our clients.

Contact Information:

Please note that all applications must be submitted through our website. We do not accept applications via email or other means. Thank you for your interest in this opportunity, and we look forward to reviewing your application.

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