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Associate Cybersecurity Engineer

2 months ago

Australia Zendesk, Inc. Full time

**About Zendesk, Inc.**

Zendesk, Inc. is a leading provider of customer service and engagement software. We empower organizations to deliver exceptional customer experiences through our innovative solutions.

**Job Description: Threat Prevention Engineer**

We are seeking a highly skilled and motivated Associate Cybersecurity Engineer to join our Threat Prevention and Engineering team. As a key member of our global security team, you will play a critical role in designing, building, and maintaining global security controls and tooling that address current and emerging cyber threats.

**Key Responsibilities:**

  • Design and implement global security controls and tooling to prevent and detect cyber threats.
  • Perform technology research, automation, integrations, and standardization across Cyber Security to drive recommended actions across Zendesk.
  • Continuously improve the development of CSOC infrastructure, engineering standards, and architecture.
  • Stay ahead of and remain knowledgeable about new threats and tactics.
  • Partner with leadership to define the vision, build the roadmap, and plan security goals with management.
  • Collaborate with the security engineering team to mature CSOC capabilities through log instrumentation.
  • Actively participate in the cyber security community, establishing relationships and knowledge sharing.
  • Help Zendesk teams and partners understand global cyber events and mitigate threats as they relate to Zendesk.

**Requirements:**

  • A team-first, collaborative approach.
  • 2+ years of information security engineering experience.
  • Conceptual knowledge on different areas of computer security (network, application, cryptography, forensics, incident response, etc.).
  • Experience with cloud-based solutions (AWS, GCP, Azure, etc.) and container orchestration tools (Kubernetes, Docker, etc.).
  • Basic programming and/or scripting skills (includes ability to write regular expressions) (python,, bash, Ruby and/or other programming languages).
  • Self-motivated to learn and upskill regularly, with the ability to work independently and across functional teams.

**Preferred Qualifications:**

  • Experience using log aggregation tools (SIEM, Datalakes, etc.).
  • Experience investigating security incidents.
  • Experience working with security technologies solutions (EDR, DNS Security, Email Security, SOAR, etc.).
  • Involvement in local or regional security user groups or conferences.
  • Great communication (verbally and written), organizational skills, and problem-solving.

**About Us**

Zendesk, Inc. is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, and inclusion in the workplace. Individuals seeking employment and employees at Zendesk, Inc. are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.