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End User Services Engineer

2 months ago

Sydney, New South Wales, Australia Bluebayinvest Full time
About the Role

We are seeking a highly skilled and experienced End User Services Engineer to join our team at Bluebayinvest. As a key member of our IT department, you will be responsible for providing technical support and services to our business users.

Key Responsibilities
  • Manage and resolve technical requests and incidents in a timely and efficient manner
  • Provide first and second-level support for IT requests and incidents
  • Provision and manage user accounts and access
  • Communicate technical information to users and stakeholders
  • Conduct regular reviews and audits of systems and applications
  • Deploy and distribute software and platform enhancements
  • Support and maintain telecom, audio, and visual infrastructure and services
  • Coordinate and conduct regular attestation reviews
Requirements
  • Strong communication and written skills in English
  • Knowledge of Japanese is an asset
  • Minimum 5 years' experience in end user services, with a focus on technical support and service delivery
  • Experience in communicating with users via multiple support channels
  • Ability to prioritize tasks and objectives with minimal supervision
  • Ability to work in a team and be a team player in a fast-paced environment
Preferred Qualifications
  • ITIL Foundation Certificate
  • University degree in a related field
  • 2 years' experience working in a financial services environment
  • Experience with Windows Client, Active Directory, Remote Desktop, and VPN
  • Knowledge of collaboration tools, such as Web Ex, MS Teams, and Zoom
  • Experience with IT service management, including Service Now
About Bluebayinvest

Bluebayinvest is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We strive to provide an accessible candidate experience for our prospective employees with different abilities.