Executive Customer Success Specialist
2 weeks ago
We are seeking a Digital Account Manager to drive exceptional customer experiences. This role involves owning and growing key relationships, delivering responsive support, and collaborating across teams to identify opportunities.
Main Responsibilities- Cultivate strong client relationships to drive satisfaction, retention, and revenue growth through upselling and cross-selling of Vocus products and services.
- Lead contract renewals and negotiations, ensuring outcomes that benefit both the customer and the company.
- Develop strategic account plans aligned with each client's goals and challenges, leveraging services such as internet, cloud, voice, and network.
- Maintain accurate records of account activity and provide timely sales forecasts and performance reports.
- Stay abreast of industry trends, competitor offerings, and emerging technologies.
- Support customers across key servicing journeys including onboarding, provisioning, and ongoing account management.
- Minimum 3 years experience in account management with a focus on customer engagement and solution delivery, ideally within telecommunications or IT.
- Proficiency in Salesforce CRM for managing customer interactions, tracking renewal opportunities, and coordinating service delivery.
- Demonstrated ability to resolve customer queries within agreed SLAs.
- Experience handling escalations and collaborating with internal teams to achieve resolution.
- Ability to perform under pressure in a fast-changing environment.
Our company is a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all team members belong.
-
Customer Success Specialist
2 weeks ago
Adelaide, South Australia Amplified Intelligence Full time**Customer Success Specialist****Position title**:Customer Success & CRM Specialist**Company**:Amplified Intelligence**Location**:Adelaide, South Australia- Possible remote)**Reports to**:Customer Success Manager**Last revised**:16.05.23**Primary Objectives**The Customer Success & CRM Specialist will work closely with the Customer Success andCommercial Sales...
-
Customer Success Specialist
4 weeks ago
Adelaide, South Australia CoreLogic Full timeCustomer Success Specialist - Real Estate page is loadedCustomer Success Specialist - Real EstateApply locations Adelaide time type Full time posted on Posted 12 Days Ago job requisition id REQ17140At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for...
-
Customer Success Specialist
2 weeks ago
Adelaide, South Australia CoreLogic Full timeCustomer Success Specialist - Real Estate page is loadedCustomer Success Specialist - Real EstateApply locations Adelaide time type Full time posted on Posted 12 Days Ago job requisition id REQ17140At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for...
-
Customer Success Specialist
3 days ago
Adelaide, South Australia Cotality Australia Full time $60,000 - $90,000 per yearAt Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and...
-
Customer Success Specialist
2 weeks ago
Adelaide, South Australia Corelogic Full timeAt Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and...
-
Senior People Experience Specialist
4 weeks ago
Adelaide, South Australia Underwood Executive Full timeOverviewThis leading ASX-listed energy company has a proud history and a strong future. With operations spanning across Australia and internationally, this organisation is committed to sustainability, innovation and creating an environment where people can thrive. At the heart of its success is an engaged, diverse and empowered workforce. The organisation is...
-
Senior People Experience Specialist
4 weeks ago
Adelaide, South Australia Underwood Executive Full timeOverviewThis leading ASX-listed energy company has a proud history and a strong future. With operations spanning across Australia and internationally, this organisation is committed to sustainability, innovation and creating an environment where people can thrive. At the heart of its success is an engaged, diverse and empowered workforce. The organisation is...
-
Adelaide, South Australia Underwood Executive Full time $120,000 - $180,000 per year/ Purpose-Driven & High Impact Leadership Opportunity/ Drive Strategic Growth & Operational Excellence/ Be Part of a Mission-Led Executive TeamAnglicare SA exists to deliver services with deep compassion and care for individuals, families and communities across South Australia. As a leading not-for-profit organisation, Anglicare SA is not just a service...
-
Executive Support Specialist
2 weeks ago
Adelaide, South Australia beBeeAdministrative Full time $90,000 - $115,000**Job Title:** Executive Support SpecialistJob Summary:This role involves providing high-level administrative support to senior executives, ensuring seamless operation of their offices.Key Responsibilities:Manage complex calendars and ensure smooth coordination of meetings and travel arrangementsPrepare high-quality documentation and correspondenceEngage...
-
Strategic Customer Success Manager
2 weeks ago
Adelaide, South Australia beBeeLeadership Full time $2,000,000 - $2,500,000Job Title: Strategic Customer Engagements Director ANZAbout the RoleWe are seeking an experienced and strategic leader to drive our long-term revenue growth and profitability through larger and more strategic transactions across our ANZ business.This role requires a seasoned professional with expertise in driving end-to-end deal strategy, developing creative...
