Technical Application Support Manager
2 days ago
NRI is a leading technology services company dedicated to delivering innovative solutions to our clients. We thrive in a culture that empowers us to achieve customer outcomes and fosters a sense of ownership for the company's development.
We are seeking an exceptional Technical Application Support Manager to join our team in Perth, Australia. As a critical member of our team, you will play a pivotal role in managing and delivering application support services and custom development projects.
Key Responsibilities:- Communication and Stakeholder Management
- Engage with C-level stakeholders, providing exceptional written and verbal communication.
- Demonstrate excellent consulting and stakeholder management skills.
- Work directly with clients and vendors to manage expectations and deliver results.
- ITIL/ITSM and DevOps
- Apply a strong understanding of ITIL/ITSM methodologies, including Release Management and SDLC.
- Utilize proven experience with DevOps practices and tools to streamline processes.
- Leadership and People Management
- Demonstrate excellent people management and leadership skills.
- Manage multiple staff and prioritize work effectively.
- Influence and negotiate with stakeholders to achieve desired outcomes.
- Process Improvement and Project Management
- Implement process improvements to enhance the efficiency and effectiveness of application delivery.
- Apply project management methodologies (Waterfall/Agile) for custom development and platform projects.
- 7+ years in software development, with at least 3 years in project delivery and 2 years in application operational support.
- Tertiary qualifications in computer science or a related discipline.
- Excellent communication skills, both written and verbal.
- Strong consulting and stakeholder management skills.
- Proficient in ITIL/ITSM methodologies and DevOps practices.
- Solid understanding of corporate technologies, applications, and cloud.
- Strong negotiation and influencing skills.
- Proven ability to manage application support services and lead a team.
- Experience in project management methodologies (Waterfall/Agile).
We offer a competitive salary package of approximately $120,000 - $180,000 per annum, depending on experience.
Additional benefits include flexible public holiday benefits, option to purchase up to 2 additional weeks leave per year, training and development opportunities, salary sacrifice, motor and novated leases, committed health & wellbeing plan including Employee Assistance Program, 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service, and corporate partnerships.
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