Technical Application Support Manager

2 days ago


Perth, Western Australia ASG Group Full time
About Us

NRI is a leading technology services company dedicated to delivering innovative solutions to our clients. We thrive in a culture that empowers us to achieve customer outcomes and fosters a sense of ownership for the company's development.

We are seeking an exceptional Technical Application Support Manager to join our team in Perth, Australia. As a critical member of our team, you will play a pivotal role in managing and delivering application support services and custom development projects.

Key Responsibilities:
  • Communication and Stakeholder Management
    • Engage with C-level stakeholders, providing exceptional written and verbal communication.
    • Demonstrate excellent consulting and stakeholder management skills.
    • Work directly with clients and vendors to manage expectations and deliver results.
  • ITIL/ITSM and DevOps
    • Apply a strong understanding of ITIL/ITSM methodologies, including Release Management and SDLC.
    • Utilize proven experience with DevOps practices and tools to streamline processes.
  • Leadership and People Management
    • Demonstrate excellent people management and leadership skills.
    • Manage multiple staff and prioritize work effectively.
    • Influence and negotiate with stakeholders to achieve desired outcomes.
  • Process Improvement and Project Management
    • Implement process improvements to enhance the efficiency and effectiveness of application delivery.
    • Apply project management methodologies (Waterfall/Agile) for custom development and platform projects.
Requirements:
  • 7+ years in software development, with at least 3 years in project delivery and 2 years in application operational support.
  • Tertiary qualifications in computer science or a related discipline.
  • Excellent communication skills, both written and verbal.
  • Strong consulting and stakeholder management skills.
  • Proficient in ITIL/ITSM methodologies and DevOps practices.
  • Solid understanding of corporate technologies, applications, and cloud.
  • Strong negotiation and influencing skills.
  • Proven ability to manage application support services and lead a team.
  • Experience in project management methodologies (Waterfall/Agile).
Salary and Benefits

We offer a competitive salary package of approximately $120,000 - $180,000 per annum, depending on experience.

Additional benefits include flexible public holiday benefits, option to purchase up to 2 additional weeks leave per year, training and development opportunities, salary sacrifice, motor and novated leases, committed health & wellbeing plan including Employee Assistance Program, 12 weeks paid parental leave, increasing to 20 weeks for 5+ years service, and corporate partnerships.



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