Senior Office Coordinator

2 weeks ago

KalgoorlieBoulder, Australia beBeeAdministrative Full time $52,000 - $83,000
Office Administrator Role

About our organization:

We operate a global home care network, spanning over 600 offices worldwide. Our mission is to enhance the lives of those we serve by providing a wide range of care services that empower them to stay comfortably in their homes.

From companion care to palliative care, we are committed to making a positive impact on the lives of those we serve.

We seek a dedicated and compassionate Office Administrator to play a vital role in our team.

Key Responsibilities
  • Answering phone calls professionally and directing inquiries to the appropriate department with tact and diplomacy.
  • Greeting clients and carers warmly, creating a welcoming atmosphere that fosters trust and rapport.
  • Communicating with clients and their families to address inquiries about our services and scheduling with clarity and precision.
  • Assisting with recruitment, including scanning, filing, and emailing documents with attention to detail and accuracy.
  • Serving as a key point of contact for external parties, ensuring effective and professional communication that builds strong relationships.
  • Leveraging persuasive communication skills to identify and nurture sales opportunities, contributing to business growth and development.
  • Building strong relationships with individuals and organizations outside the company through collaborative and consultative approaches.
Preferred Skills and Qualifications
  • Empathetic, passionate, and caring approach to customer service.
  • Ability to work autonomously and collaboratively within a team environment.
  • Previous experience in a similar administrative role.
  • Proficiency in standard computer programs, with the ability to quickly learn new ones and adapt to changing technologies.
  • High level of professionalism and ability to maintain confidentiality and discretion when handling sensitive information.
  • Basic understanding of the Aged Care, Disability, and/or Health systems, with a commitment to staying up-to-date with industry developments and trends.
  • Customer service experience in the industry, with a focus on delivering exceptional service quality and satisfaction.
Why Choose Us?

We offer a dynamic and supportive work environment that promotes growth, learning, and collaboration. Our organization values its employees and strives to provide opportunities for professional development and advancement.

As an Office Administrator, you will have the opportunity to work with a talented and dedicated team, making a real difference in the lives of our clients and their families.

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