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Process Manager
2 months ago
We are seeking a highly skilled Process Manager to join our IT Service Management team at Kinetic IT. As a Process Manager, you will play a critical role in designing, improving, and integrating specific process practices to drive business excellence.
Key Responsibilities- Establish and lead the day-to-day approach for process management, ensuring alignment with business objectives.
- Collaborate with customer and service provider stakeholders to build strong relationships, oversee resource allocation, and monitor and report on process performance and trends.
- Drive continuous improvement initiatives and manage change and risk associated with process execution across the environment.
- Develop and maintain process documentation, including processes, work instructions, and training materials.
- Provide guidance and support to team members on process-related matters.
- Experience managing ITIL processes and implementing changes to process.
- Confident approach to lead Forums and chair meetings.
- High level interpersonal and relationship management skills.
- Ability to share and mentor to others, lessons learned and skills within service management practices.
- Strong documentation and clear writing skills for processes & work instructions.
- Certification or understanding in ITIL or ITSM service management methods.
- Previous use of ServiceNow highly preferred.
We are a recognised market leader in the delivery of high-quality technology solutions to large public, private, and government organisations. As an Australian-owned company, we take pride in delivering exceptional service that exceeds our customers' expectations and positively contributing to our industry and community.
We hire for the long term and have a strong focus on training and developing our employees. Our team of over 1,400 employees come together to grow and be part of something bigger.
What We Offer- Flexible working arrangements, paid parental leave, and other benefits tailored to your individual goals.
- Regular fun company and social events – Sundowner, Family Fun Day, Quiz Night, and End of Year Party.
- Vendor Exam Support, ITIL V4 Training and Communities of Practice groups.
- Dedicated professional development reviews every 6 months, with monthly follow-ups.
- An open and supportive culture where we respect all people and individuals, and everyone has a voice.
