Field Service Technician

1 week ago

Bayswater, Australia Metso Full time
Job Title: Field Service Technician

Metso is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will play a crucial part in performing and coordinating service activities relating to machines, spares, and wears, and providing customers with technical services.

About the Role:

You will be responsible for:

  • Providing hands-on mechanical service work in the field to Metso customers.
  • Performing technical evaluations and analyzing equipment and machine component failures.
  • Collaborating with our Sales teams to ensure opportunities to promote products and services to customers are captured.
  • Supervising and overseeing Field Service projects on customer sites.
  • Preparing post-site reports, time sheets, and expenses after site visits.
  • Supporting quotation work by providing scope of work, initial planning, and costing information.
  • Promoting Technical Support value add and supporting Technical Support Teams.
  • Supporting warranty process and Root Cause Analysis (RCA) where applicable.
Requirements:

To be successful in this role, you will need:

  • A Mechanical trade qualification from college or technical school; or three to six years related experience and/or training; or equivalent combination of education and experience.
  • Experience in the Mining industries working with Grinding Mills, and ideally Flotation and Thickeners.
  • Task experience to include but not limited to: Drive line installation and alignment, gearbox replacement.
  • Basic rigging and dogging understanding desirable.
  • Basic computer literacy in MS Office – Word and Excel.
  • Must have current motor vehicle license.
  • Must be able to pass random medical and drug tests.
  • Ability to read and interpret hydraulic and mechanical schematics.
  • Excellent communication and interpersonal skills.
  • Experience in the usage of databases and MS Project.
What's in it for you?

As a Field Service Technician at Metso, you will have the opportunity to:

  • Gain extensive learning opportunities through ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
  • Enjoy a wellbeing and safety program that includes occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
  • Participate in annual bonus programs tied to business and performance targets.
  • Enjoy hybrid working possibilities that balance in-person collaboration with flexible work arrangements.
  • Leverage a worldwide support network of peers across the globe, offering valuable assistance and collaboration.
  • Be part of a thriving culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.

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