Customer Service Expert for Retail Sales

7 days ago


Melbourne, Victoria, Australia Telstra Full time
Unlock Your Potential as a Retail Sales Consultant

About the Role:

We're seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Consultant. In this role, you'll have the opportunity to work with a variety of customers, providing exceptional service and support to ensure their needs are met.

Key Responsibilities:

  • Provide outstanding customer service, responding to queries and resolving issues in a timely and professional manner.
  • Develop and maintain relationships with existing customers, identifying opportunities to increase sales and improve customer satisfaction.
  • Work collaboratively with colleagues to achieve sales targets and KPIs.
  • Continuously update knowledge on products and services to provide expert advice to customers.

What We Offer:

As a Retail Sales Consultant at Telstra, you'll enjoy a competitive salary, ranging from $55,000 to $70,000 per annum, depending on your experience and performance.

Benefits:

  • A comprehensive training program to help you develop your skills and knowledge.
  • Ongoing support and feedback to help you grow in your role.
  • The opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same.
  • Access to exclusive discounts and offers across 240 brands and partners.
  • 16 weeks paid parental leave for primary and secondary carers.

Requirements:

  • A strong customer-focused approach, with excellent communication and interpersonal skills.
  • The ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • A drive to learn and grow, with a willingness to take on new challenges and responsibilities.
  • Experience in a customer-facing role, preferably in retail or sales.

About Telstra:

Telstra is an iconic Australian brand, with a global footprint and a purpose to build a connected future so everyone can thrive. We're committed to creating a welcoming and inclusive community, where everyone is respected, valued, and celebrated.



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