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Remediation Program Manager
1 month ago
About the Role
As the Remediation Program Manager at Bank of Queensland, you will play a pivotal role in the timely and successful delivery of remediation programs across the BOQ Group. Your primary responsibility will be to coordinate tasks, manage directly owned remediation programs end-to-end, and provide support to business owners on remediation activities not directly managed by you.
You will work closely with Subject Matter Experts (SMEs) to ensure seamless operations within the Customer Remediation Team. This role requires a proactive and results-driven individual with a strong ability to engage and collaborate with stakeholders across various levels.
About You
You are a roll-up-your-sleeves and get stuck into it kinda person, who loves a challenge and has no issue keeping up. You shine in a fast-paced environment and handle changing priorities and direction with ease and poise.
We are looking for someone with excellent organisational skills, with a knack for coordinating complex tasks and driving them to completion. Your experience in remediation, coupled with a deep understanding of product quality and customer service, will be essential in this role.
About Us
Bank of Queensland is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
We value customer obsession, inclusion, agility, and learning. If you are someone who thrives in a fast-paced environment and is passionate about making a tangible impact on the business, we encourage you to apply.
