Luxury Retail Sales Manager

2 days ago

Sydney, New South Wales, Australia Richemont Full time

A boutique manager is required to lead our luxury retail boutique with a focus on achieving sales targets and providing exceptional client service. The ideal candidate will have prior experience in luxury retail management, including direct reports, and possess strong leadership and problem-solving skills.

Responsibilities
  • Drive sales and customer service to achieve or exceed sales targets and key performance indicators (KPIs)
  • Master a strong knowledge of the boutique business and assess opportunities to implement a proactive and effective sales strategy
  • Partner with management to develop effective client strategies to ensure the development of long-term client relationships, resulting in increased business opportunities
  • Enforce and adhere to all Richemont Group operational policies and procedures
  • Maintain the boutique to brand standards
  • Manage back-of-house day-to-day operations
  • Lead in hiring/recruiting of boutique team, motivate, support, maintain talent, and provide a cohesive teamwork environment
  • Build a high-performing team through strategic and astute talent evaluation and planning

Requirements

  • Possess a 'can-do' attitude and understanding of luxury retail sales floor operations
  • Bachelor's degree
  • 3+ years of prior work experience in luxury retail management and boutique operations with direct reports
  • Exhibit critical thinking skills and be strong in solution orientation
  • Demonstrate initiative, be conscientious, and provide complete follow-through on all aspects of responsibility
  • Must be flexible to change and adaptable in work responsibilities
  • Availability and flexibility to work: days, nights, weekends, holidays, store openings, and closings, to meet the needs of the business
  • Strong verbal, written, and organizational skills
  • Have a 'team player' spirit and the ability to work well within a group/team dynamic
  • Proficiency with MS Office software required – possess expertise in Excel
  • Secondary language is a plus

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